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BUSINESS OF
MEDICINE
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What’s involved in this approach to healthcare? WorkFloW ThouGhTS
TEaM TrEaTMENT Establishing effective clinical workflows — both at the micro
Organizing care teams of clinical and non-clinical staff under a and macro levels — ensures clear lines of responsibility, establishes
value-based delivery sets a solid foundation for a value-based set- best practices for effectively collecting and reporting on required
ting. Teams track patients throughout their care cycle, and estab- data, and understanding the comprehensive care requirements for
lish a tailored process for patient outreach and engagement. By patients and patient populations.
considering the patient’s experience beyond the office, care teams
can take a longitudinal approach to care delivery to meet value- Conclusion
based care delivery targets. Although there are many factors to be considered in the overall
TEchNoloGy coNSiDEraTioNS discussion concerning a “value-based healthcare system,” keeping
Managing the overall health and care delivery for a patient pop- the patient as the central focus will be key to the overall success
of such a system.
ulation requires an effective technology solution to effectively col-
lect, aggregate, and analyze patient data. In addition to aiding in Joseph P. (Joe) Gonzales is an Adjunct Faculty member
predictive modeling and implementing evidence-based care plans, with UTSA. He has taught in the MBA Program, Busi-
collecting clean, quality data helps strengthen a provider’s report- ness of Healthcare Track. Joe is a Life Fellow in the Amer-
ing to ensure they receive appropriate payments and incentives ican College of Healthcare Executives, and has years of
— while avoiding costly penalties. experience in healthcare as a hospital administrator in the Army, as
CEO of a county hospital in rural Florida, and as a consultant with
Deloitte Consulting in DoD and commercial healthcare projects.
36 San Antonio Medicine • September 2016
